ABOUT THAI CARGO






“FIRST CHOICE AIR CARGO SERVICES PROVIDER WITH HEART of THAI”

 

เป็นหน่วยธุรกิจให้บริการขนส่งสินค้าและไปรษณียภัณฑ์ และบริการคลังสินค้า

ด้วยใจบริการของพนักงานการบินไทย

ที่ลูกค้าทั่วโลกต้องการเลือกใช้บริการเป็นอันดับแรก



        The cargo and Mail Commercial at Suvarnabhumi Airport offers one of the most up-to-date technology and services in this region with a Custom Free Zone management system to provide safe and secure services while ensuring fast and effective services for import and export operators as well as business industry that support Thai economy to gain benefits on taxation for imported goods at the Customer Free Zone area. The system helps reduce customs procedures and speed up the transfer and tax processes to strengthen its competitive advantage with other countries which in turn promotes the export industry.

        The budget of 3,800 million baht is used for the construction of a 22-meter high warehouse with an area of 90,000 square meters. This ware-house offers the largest available area compared to any one-storey warehouse in this region, offering storage area for all kinds of commodities ranging from general goods, heavy goods, dangerous goods and valuable goods to live animals, and mails. Experienced staff is hired to take care of each commodity. The warehouse is able to accommodate more than 1.2 million tons of good per annum, with investment of 1,200 million baht allocated for system and equipment, and 250 million baht for Information Technology in order to maintain the position as leader in this business for 50 years. With over 65 per cent market share, Cargo and Mail Commercial provides services for over 70 partner and customer airlines, transferring some 900,000 tons of commodities for over 50,000 flights per annum.

        THAI’s Cargo and Mail Commercial offers both domestic and international warehouses which are built on an area of 18,000 square meters and 90,000 square meters in order. Both warehouses are fully equipped to provide complete services to all customers such as Perishable Center, express cargo area, and mail handling warehouse. Covering an area of 10,000 square meters, the perishable center is the one and only center in Asia to offer the largest temperature controlled area where each section can be adjusted according to the type of commodity especially to maintain freshness of agricultural products prior to transportation. A computerized Elevated Transfer Vehicle system allows commodities to be transferred both at horizontal and vertical level which is the most essential area for air transportation system. In addition, Unit Load Devices (ULDs) would be installed within the warehouse to promote safety during transportation and Roller Conveyor system to facilitate transport of large-size commodities. The system enables THAI to accommodate the transfer of already packed commodities in loader of each unit forwarded by import-export operators to aircraft. 

        In order to ensure the highest standard of safety and security, other than 12 standard x-ray machines, two special pallet-size X-ray machines are installed. It has a tunnel-like shape with 3.0 meters in height, 3.6 meters wide so that the each pallet on roller conveyor can be screened. There are various programs made available for checking a range of commodities, and digital zoom to define the depth of checking process at different level in greater detail which can also be done through metal of two centimeters’ thick. 

        The Cargo mail Commercial Department is certified ISO 9001:2008 and IATA AHM 804 to further enhance its service potential. With efficient warehouse management system and over 2,000 highly skilled personnel as well as sophisticated safety system, we are certain that this would give the thrust to the development and promotion of Suvarnabhumi International Airport and Thai’s air cargo industry to become a true air cargo hub of Southeast Asia.



Responsibilities for Environment and Corporate Social Responsibilities
THAI Cargo has a policy not to accept the following goods on our flights :
1.1 Ivory or Ivory Products and Hunting Trophies
1.2 Shark fins
1.3 Non-human primates or monkey species
1.4 All snake species
1.5 Snub-nosed dogs (Pure Breeds), as these animals, variably, are susceptible to increased risk of heat stroke, breathing difficulties or increased travel stress.
1.6 Corals or Sea anemones unless the permission from government agencies
1.7 Radioactive Materials except for the medical purpose and with the maximum Transport Index not exceeding 3.0
Responsibilities for Safety
THAI cargo has offered care and protection for its employees with Lean Management, who are its most valuable resource, ensuring that they work in a safe and healthy environment in line with safety standard.
Responsibilities for Reuse resources
Reusing plastic sheets, we cover our cargo to protect them from being wet during rainy reason.  
In 2016, we reduced using plastic sheet 110,295 sheets or 154,413 kgs in weight which means Carbon monoxide emission reduction of 148,235 tons.



 

No.

Year

Awards

From

Remarks

1

2012

Air Cargo Award of Excellence for the category Air Carrier-300,000 to 799,99 tonnes

 Air Cargo World

 

2

2013

Payload Asia Awards for the category Marketing award of the year 2013

Payload Asia

 

3

2013

Air Cargo Award of Excellence for the category Air Carrier-300,000 to 799,99 tonnes

Air Cargo World

 

4

2014

Air Cargo Award of Excellence for the category Air Carrier-300,000 to 799,99 tonnes

Air Cargo World

 

5.

2014

Payload Asia Awards for the category Belly Carrier of the year 2014

 Payload Asia

 

6

2014

Best Green Airline  2014

Annual Asian Freight & Supply Chain Awards

 

7 2017 Outstanding Handling Service DHL AVIATION Airline (3S)  

8

2017

Outstanding Establishment Models on OSH&E at National Level, 2017 (Diamond)

Department of Labour Protection and Welfare

9 Years in a role
from 2009-2017

9

2017

Payload Asia Awards for the category Corporate Social Responsibility Award 2017

Payload Asia


 


THAI Cargo recently received an upgrade in services standards certification from ISO 9002:1994 to ISO 9001:2008. Attainment of this recent ISO certification ensures that THAI Cargo will strictly monitor all quality by using Key Performance Indicators (KPI) and customer satisfaction analysis.The airline's cargo operation objectives are as follows:

  1. To develop operating procedures to meet international quality standards,including attainment of the ISO 9001:2008 certification.
  2. To enhance human resource effciency.
  3. To ensure effective internal and external communications.
  4. To ensure that the needs of THAI's operating procedures are fulfilled by the airline's resources.
  5. To ensure that all staff adhere to the established international standards,maintaining support of THAI's Management.
  6. To ensure the international rules and regulations of the air cargo business are in place and implemented.

THAI Cargo's ISO 9001:2008 Certifications covers all cargo opertion activities,which include:inbound and outbound cargo operations,cargo transit warehouse and Cargo Express Center facilities located at domestic stations at Bangkok International Airport as well as Chiang Mai,Hat Yai and Phuket International Airports.

- ACC3
- RA3
- REGULATED AGENT CERTIFICATE